See our answers below to some Frequently asked questions about Cricket Tas memberships:
If you have questions a about a Hurricanes membership, please click here >>
How do I contact the Memberships Team?
Email: membership@crickettas.com.au
In person: Ninja Stadium Customer Hub (located next to the Hurricanes Cafe).
Ninja Stadium Customer Hub Opening Hours?
Mon-Fri, 10:00am - 2:00pm
How do I take out a Cricket Tasmania Membership?
Memberships for the 2026–27 season go on sale from 1 June 2026. From this date, existing members can log into their Ticketmaster account to update their details. Auto-renewals for existing memberships will be processed on 1 July 2026, with fees deducted from your nominated account. Payment plan members will also have their first instalment processed on this date. New members can purchase a membership from 1 June 2026 online, over the phone, or in person at the Customer Hub at Ninja Stadium.
VIEW 2026-27 MEMBERSHIPS
When will my membership auto-renew?
Your membership should have automatically renewed for the 2026–27 season on 1 July 2026. If this has not occured and you wish to renew your membership, please contact our team directly.
membership@crickettas.com.au
Why am I not receiving member-only emails?
Membership includes exclusive communications such as matchday updates, finals ticketing and player content. Emails are sent from info@email.crickettas.com.au. If you are not receiving them, you may have opted out of marketing communications. To fix this, update your preferences in your Cricket Plus account and opt in to member communications.
When will I receive my membership card?
Digital cards should be in your email within 2 business days of purchase, and physical cards will take approximately 3 weeks to be posted out to you. If your physical card has not arrived before a match, you can use your digital version or a printed copy.
How do I update my details or payment information?
Payment details can be updated through your Ticketmaster account. Personal details such as email, phone and address should be updated through your Cricket Plus account or by contacting the membership team at membership@crickettas.com.au.
How do I access my free member polo?
Eligible members (Family, Adult, Concession and Junior) will receive an email within 2–3 days of purchase with an order form. Associate Card Holders are not eligible but can purchase a polo at a discounted rate of $50. After submitting the form, allow up to five weeks for collection at Ninja Stadium. You will be notified when your polo is ready.
What games are included in my membership?
Membership includes access to all domestic matches, including Sheffield Shield, One Day, WNCL, WBBL home matches and BBL home matches. International matches require ticket redemption through Ticketek using your membership barcode.
How do I purchase a BBL guest pass?
Guest passes can be purchased via www.ticketek.com.au or through the Customer Hub. A maximum of two guest passes can be purchased per member.
I don’t have a printer. Can I print my membership card?
Yes, visit the Customer Hub at Ninja Stadium during business hours (10am-2pm, Mon - Fri) and staff can print your membership card for you.
What qualifies for a concession membership?
Concession tickets need proof of eligibility (both at the time of purchase and entry to the Venue). Eligibility must be proven by displaying one of the following concession cards:
a. A Department of Veterans’ Affairs card, TPI or Department of Veterans’ Affairs issued Pensioner Concession Card*
b. Commonwealth Senior Health Care Card
c. Pensioner Concession Card (PCC)*
d. Health Care Card (HCC)*
e. Full time secondary or tertiary student cards**
*Cardholders only (not their dependents listed on the card) are entitled to the concession price for a ticket.
**Excluding student cards from institutions based outside of Australia.
How do I access the mber+ store?
You will receive an email from Hobart Hurricanes mber+ store, which will contain your user name, along with a link that will take you directly. This store gives you access to purchase member only Hurricanes merchandise.
There is a short video on how to use the mber+ store, link attached here.
I need help with the mber+ store. Who do I contact?
For assistance with the mber+ store, contact support@mberplus.com.au. For all other membership enquiries, contact membership@crickettas.com.au.